Buy Now FAQ

You are reading this FAQ because you wish to purchase a digital pattern from me from my blog.

Paypal or credit cards. All prices are in SGD. If you buy in your currency, the amount is converted. Whether you pay by Paypal or credit card, you will click on the same "Buy Now" button. There is no need to create an account or anything like that. (if you pay via Paypal, you will of course need a Paypal account)

What is an INSTANT DOWNLOAD PDF pattern?
My patterns are in PDF. It is a file which contains all the step-by-step detailed photo instructions and templates you need to make the item. You will get your PDF within seconds of payment.

You will need a PDF reader to read the PDF and a printer to print the templates. If you don't have a PDF reader, you can get a free one from Adobe.

Note: Although a  "Send to Kindle" option is given, this PDF is configured for a computer only.

How do I buy?
Click on "Buy Now" and it will take you to a payment page.

On the payment page (image above), you can either enter your Paypal account info or Click "Pay with a credit or debit card".

Once payment is confirmed, you will be directed to another screen with my download link. (see sample page in image above). Please download immediately.

You may also access the download link through the email sent to your PAYPAL email. (your primary email under profile)

You have 3 download attempts. Please email me (projectsbyjaneATgmailDOTcom) for help if you fail to download successfully.

If you do not get your download links within seconds of making payment, and you have checked your spam folder already, it could mean you have not completed payment. If you did indeed make the payment then email me and I will sort it out.

Impt: Do wait until the entire file is completely downloaded before you try to open it. It takes at most 30 seconds.

What happens if I have a coupon code?
If you are on this screen, click "Get a discount now". Enter the code and click continue. Discount will be applied and you can see the discounted price on the screen.

If you are on this other screen, click "Get a discount now" and the next screen will allow you to enter the coupon code. Click "Validate coupon" to apply it.

Important Info for EU customers only
Do you reside in any of the following countries?
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If you do, please note that wef 1st Jan 2015, all EU customers buying my PDF patterns are required to pay the VAT rate of their country. Read here for more info.

VAT is a consumer tax which means the customer pays it. All customers residing in EU countries except UK must pay the prevailing VAT rate on top of the selling price of my product.

What about if you live in UK? Buying from my Payhip shop means UK residents need not pay EU VAT as it is based in UK and under VATMOSS threshold.

What does all this mean for you, my EU customers?
All EU customers need to provide a billing address. This is a EU requirement.

How do I use the PDF pattern to make the item?
Open the PDF and read the instructions at least once before you even attempt to cut your fabric.
I prefer to read the instructions on my computer and only print the templates.
Some people prefer to print everything. So it's up to you.
I hope you will follow my steps in order as I have put a lot of thought into the best order to make the items.

Can I sell the items I make using the PDF pattern?
Yes. As long as every item is handmade by you, you may make and sell as many as you are capable of. However, you may not outsource the making of the item by providing my PDF pattern to a third party.

As this is a digital item, once you have completed payment, the sale is final.

If you have contacted me and I have not replied you, it's usually due to our different timezone. Please be patient.

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